Effective Date: February 17, 2026
Last Updated: February 17, 2026

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1. Introduction

The Ladysmith Residents Association (“we,” “our,” or “us”) is committed to protecting the privacy of our members, supporters, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any members-only sections, payment features, and related services.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

a. Personal Information

When you register for membership, make a payment, or contact us, we may collect:

• Name

• Email address

• Mailing address

• Phone number

• Membership information

• Any information you voluntarily provide

b. Payment Information

Membership payments are processed through a secure third-party payment processor. We do not store full credit card or banking details on our servers. Payment processors may collect billing and transaction information necessary to complete payments.

c. Member Account Information

To provide members-only access, we may collect:

• Login credentials (username and encrypted password)

• Membership status

• Account preferences

d. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of visits

3. How We Use Your Information

We use collected information to:

• Process memberships and payments

• Provide access to restricted member content

• Communicate about membership, events, and updates

• Respond to inquiries

• Improve website functionality and user experience

• Maintain security and prevent fraud

• Comply with legal obligations

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Maintain login sessions

• Remember preferences

• Analyze traffic and usage patterns

You can adjust your browser settings to refuse cookies, though some site features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade personal information. We may share information only with:

• Trusted service providers who help operate our website or process payments

• Authorized volunteers, board members, or administrators who require access for legitimate organizational purposes

• Legal authorities when required by law or to protect rights and safety

All third parties are expected to keep information secure and confidential.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information. However, no internet transmission or storage system can be guaranteed 100% secure.

7. Data Retention

We retain personal information only as long as necessary to:

• Maintain membership records

• Meet legal, accounting, or reporting obligations

• Resolve disputes

Information that is no longer required is securely deleted or anonymized.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate data

• Withdraw consent for communications

• Request deletion of your information (where legally permitted)

Requests may be submitted using the contact information below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

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